From discovery through to live, I plan and run research using the right mix of methods — from interviews and usability testing to diary studies and synthesis workshops. I work collaboratively to uncover meaningful insights and communicate them clearly, helping teams make confident, user-led decisions. I have experience working to GDS standards as well as adapting approaches in more flexible, fast-paced environments

I help map journeys, systems, and user needs to uncover pain points and shape services that are inclusive and effective. I’ve worked across government, third sector, and community projects — always focused on making sure solutions meet real needs, not assumptions.text goes here

I create space for people, communities, and teams to co-design services that affect them. I’ve facilitated participatory workshops in policy-heavy environments and place-based settings alike, supporting insight, trust-building, and shared ownership.

I turn research into direction — helping teams and stakeholders translate findings into service propositions, roadmaps, and delivery plans. I’m experienced in making sense of complexity and ambiguity, and guiding teams toward focus.

I work with policy teams, delivery partners, and community stakeholders to build alignment around user insight. I create visuals, artefacts, and summaries that make evidence clear, accessible, and actionable across disciplines.